What we collect
Support requests may contain your name, email address, optional phone number, affected website or subdomain, request details and optional attachments. The system also stores technical request metadata needed to operate the help desk.
Why we use it
Information is used to receive, route, investigate and respond to support requests, maintain conversation history and operate the central Make My Works help desk.
Security
Public conversations are protected with a private access token. Password-only admin sessions are stored in an HTTP-only secure cookie in production. Uploaded files are restricted by size, type and server-side file-signature checks.
Do not submit secrets
Do not include passwords, OTPs, private API keys, full card numbers or other credentials in tickets or chat.