Help centre

Frequently asked questions

Quick answers before you open a support conversation.

How do I get help?

Use Live Chat for an ongoing conversation or Raise a Support Request for a trackable issue. Email is also available at info@makemyworks.com.

Can I use this for any Make My Works subdomain?

Yes. Include the website or subdomain affected by the issue. The support team sees that product context in the private admin desk.

How do I find my previous request?

Requests are saved in this browser. You can also use the private support link included after creation and, when SMTP is configured, in the confirmation email.

What files can I attach?

PDF, JPG, PNG and WebP files up to 5 MB each are accepted. File signatures are checked server-side.

Is the live chat instant?

The live chat refreshes automatically every few seconds, making it near-real-time while remaining compatible with serverless hosting.

What should I never send in a support request?

Never send passwords, one-time codes, private keys, full card numbers or other secrets. A support agent should not need them.